Terms and Conditions

  1. Vocabulary
    • The terms and conditions also refer to an agreement between the company and its clients.
    • It is an entity which is liable for liberal research or service that involve writing assignments as asked by its customers.
    • A writer is an individual who is in concurrence with the enterprise to provide research and writing service as per the company’s terms and conditions.
    • Customers are individuals who place orders on the enterprise to get products according to his or her requirements.
    • An order refers to an electronic application for a paid service. Usually, it is made by a client requesting for a certain service.
    • The advancement of a certain stage of the order is described by the grading of an order.
    • A product is the final work in an electronic arrangement. It is normally the ultimate outcome or the conclusion of an assignment.
    • The corrected form of an original product which was initialized by the customer is referred to as product revision.
    • A company’s support team is an administration team with a mission to assist as well as coordinate order processes.
    • The department accountable for representing the firm’s quality job, with the mission to assess all services provided in addition to the quality of the products is the quality assurance department.
    • The messaging forum is a communicating element that is necessary for communications between the company and customers.
    • Customers are supposed to confirm their individual bank details to prevent fraudulent activities during the verification process.
    • Clients in the company possess a money account which is called stare credit.
  2. Privacy policy
    • Privacy of clients is a top priority feature to our company. The transactions done are administered through a secure and dependable payment service. Nonetheless the company does not guarantee the disclosures of credit card details beyond its control.
    • Some pages on the TOP GRADE WRITERS website require a customer to give a name, home address, email address and phone number. This information is basically used in verification purposes.
    • Customer information remains confidential by limiting interactions between the customers and the essayist. Our support team is accessible to the customer the whole day long, so he or she is able to utilize any interactive aspects on the company’s site.
    • Once the assignment is paid, client information and any other additional files which are needed so as to complete the request become visible to our writers. However, information that is readily revealed by the customer when he or she is issuing an order does not in any way affect the company. Notably, the company is not liable or accountable for such information.
  3. Terms of usage and the nature of the product
    • Only competent experts who are responsible for establishment of liberated in addition to personalized studies. The services offered by our company are capable of locating these experts to ascertain efficient execution of all duties or services that influence the customer.
    • Clients have the permission to put products in use for duration of 6 months. Actually, when the 6 months are expired, the enterprise shall get back the rights fully, not like in the beginning when it co-owned the rights with the customer.
  4. Order process
    • A customer must always ensure that she or he provides a working email and an operating phone number while filling out the application forms. This is because there could be instances when she or he may require to be contacted regarding the order procedure. Failing to set up the correct contact may influence the assignment completion hence result to abuse of some terms of the agreement. It necessary that the client pays for the service or product so that TOP GRADE WRITERS can commence working on it. Failing to do this might result to order cancellation. The 5, 10 and 15 percent involvement deductions will not apply to papers that require multiple choice answers.
    • The placed order will be executed following the instructions given. These instructions should be patent. The company shall not fulfil any warranty or be responsible if the additional information is not provided within the stipulated time frame. Any requests for revision must be based on the initial order. Amendments on the initial orders for the assignment will be valued as editing work. Therefore, the company cannot decline that revision request. Also, additional instructions must be sent before the writer is assigned the order.
    • Writers are allowed to use all applicable sources which are obtainable to carry on with the assignment. TOP GRADE WRITERS expects the customer to forward any source they want used for the successful completion of the order.
    • The client will bear the responsibility if he chooses the incorrect level of academic. He has the responsibility to choose the right or correct level of academic which fits his assignment standards when placing his order.
    • The message system is an effective and yet simple way to interact with both the writer and the administration staff. Neglecting this message service shall not be a sufficient basis for refund requests.
    • The company shall not resubmit wrong order placements if the specified details are unreliable or they fail to march the original explanation of the order.
    • The clients ought to stay in touch with our administration team so as to monitor the progress of his orders through their personal account on the site. When the work is complete, the customer is allowed to download for the review. If this assignment is reverted for revision, the writer involved shall carry out the required revisions as per the client’s needs.
    • Customers may appeal for a draft from writer but if the work is due in 3 to 48 hours, the company does not offer an assurance for the draft.
    • Customers may indicate their preferred writers while placing the orders. Though the enterprise has and maintains the right to say no to this request, based on the writers’ history.
  5. Downloading and the delivery policy
    • The company is interested in providing high quality products and ensure that all clients are gratified. However, it may claim responsibility for challenges that occur from spam, filters, lack of internet access or incorrect emails. The support team is at all times available to aid the client who experience delivery problems.
    • The company shall not claim liability if the work is delivered on the right time and the client has not downloaded it. The client will however pay for the services and, therefore, no refunds are offered if this happens.
  6. The verification process
    • The company protects the client’s billing details so as to eradicate any schemes aimed at defrauding the client. For this reason, the client may be required to submit copies of the credit card, official ID, passport and the bank authorization code.
    • The customer has an obligation to ensure that she or he complies with our company’s anti-fraud processes immediately when required to.
  7. Termination
    • If the client fails to cooperate, this company maintains the right to cancel the paid order.
  8. Revision
    • The company has an alteration strategy which ensures that its clients are fully satisfied and that their finished assignment is per the expectations of the customers. However the quality assurance department holds the right to regulate some amendments on these assignments, or even deny requests for unfair revision in the event that the initial assignment details had been changed.
  9. Satisfaction guarantee
    • The assignment is certainly unique, and it is delivered before the set deadline. All these projects are checked on plagiarism by means of advanced software in order to produce 100 percent unique products. Nonetheless, the company does not guarantee that editing or proof reading is going to be 100 percent original. Any material which is not developed by the enterprise cannot be checked for plagiarism.
    • If the client decides to terminate an order, she or he may do it before the assignment is complete.
  10. Waiver breach
    • All the provided remedies in this agreement will be constructed as collective in addition to other remedies provided here.
    • Waivers by the company concerning any breach of agreement will be held as waivers of any other following breach.
  11. Amendments
    • This company holds the right to change, modify or revise or any and all provisions of the agreement.
  12. Miscellaneous provisions
    • This agreement contains all the requirements between the company and the client. No promises or statements have been made by either party herein, except expressly authorized within this agreement.
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