Frequently Asked Questions
Procedure of Ordering
How do I place an order on your website?
To place an order with TOP GRADE WRITERS, you only have to click ‘Order now’ which will take you to the order page. There, you are to fill in your complete personal information such as phone contacts and email address to allow us issue you with the completed work as well as reach you in case any issue arises.
I have files which I need to upload immediately, how do I do it?
There are various ways through which you can upload any extra information or files that you expect to get to your writer after you have placed the order with TOP GRADE WRITERS. First, you can comfortably upload those files you have through your profile (customer’s account) which was automatically generated for you after making the order. Alternatively, you may choose to send those files directly to TOP GRADE WRITERS via our official email which is TOP GRADE WRITERS.COM. In case you come across any difficulty in uploading the files, please be free to talk to us via the Live Chat and you will be directed by our customer care team.
How long will you take to complete my order?
This depends with the deadline which you gave on placing the order. While we ensure that we carry out all your orders within 24 hours, their delivery time is usually dependent on the urgency, instructions given, and even the writer level if the customer chooses. Sometimes we might realize that owing to the nature of an order, extra time may be required and in such instances, we always make sure that we communicate to our clients in advance so as to request them for the deadline extensions if possible. On the other hand, we make sure that all the necessary steps are observed to facilitate timely delivery of orders.
How will I get my ordered papers after your writers have finished writing them?
On placing that order with us, our system creates you a personal account/profile whereby you can easily log into anytime and check the progress of your order. The completed work will be uploaded to the system from which you will simply download it. Whenever possible or even upon your request, we also send the papers directly to the client’s email.
Is it possible for me to monitor the progress of my order or at least request my writer to send a draft to me?
Yes, you can comfortably do that, via your personal account, also, you can effortlessly chat with the writer via installed messaging to inquire on the progress of the order. Our writers are similarly advised to keep on uploading the drafts of your order to ensure that the client is able to trail the progress of his order.
In case my lecturer makes some changes regarding my ordered papers, can I be able to make the changes with you or your writer before my order is finished?
Provided the changes you intend to make do not violate your initial instructions, our clients are free to amend the directives without being charged any additional cost.
Is there any way with which I can easily communicate with that writer who has been assigned my orders?
In your personal account, you can communicate with the writer at ease and if he does not answer back in time, be free to talk to any of the customer care representative for him to notify the writer of the message and also demand a prompt reply to your concern.
Are there extra charges a part from what I see on your website when ordering?
Certainly No, at TOP GRADE WRITERS, we uphold the standards of honesty, openness and respect and for this, we never charge our clients any additional charges other than the ones displayed on our order calculator when you are placing the order.
Am I assured that the writer executing my orders is qualified?
At TOP GRADE WRITERS, we make sure that only qualified individuals with provable academic qualifications are hired as our writers, editors or researchers. Before assigning an order to any writer, we must review his or her field of specialization prior to assigning him/her the order. As a result, we can assure you that the writer tackling your papers is not only committed and willing to write but also highly qualified.
Will you really meet my deadline?
TOP GRADE WRITERS is always committed to guarantee timely delivery of your orders without compromising on its quality. However, we constantly encourage our clients to be decisive when making the order as well as ensure that the necessary instructions are offered in time thus allowing our writers enough time to work on the orders and finish them in time. Late issuing of instructions might interfere with timely completion of your order.
Can you assure me that my work will be free of plagiarism?
We always see to it that all orders are checked with our advanced anti-plagiarism software so as to ascertain that the final work is 100% original before forwarding them to the customers. The writers are well aware that violation of this will immediately result in heavy fines or contract termination.
Will I obtain the satisfaction I require on getting my completed order?
We always strive to make sure that our clients receive 100% satisfaction. The writers are firmly advised to follow all instruction as given by the customer and undertake thorough investigation to ensure that they generate the best quality products.
What will happen if I am not satisfied with the paper, will you revise it for me or refund my money?
Our main aim is to present you a product that totally satisfies you. However, if you are not happy with the results on receiving them, you have the right to demand that your paper be revised at no additional charge. If after it has been revised and you are still not satisfied, you can request as many revisions as necessary.
Confidentiality and Security
Am I guaranteed of my security concerning my credit card data when ordering? Do you keep the data?
Such sensitive data regarding our clients are transmitted according to the security standards of this industry using Authorized 128 (bit) encryption. We operate in collaboration with globally recognized companies in the secure business processing so as to ensure that security is upheld.
Your confidentiality and privacy is highly guaranteed in dealing with TOP GRADE WRITERS. Be assured that such personal details will never be let out, unlike in some companies. We always see to it that your privacy is respected.
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